✓ Official source
Bitget is cutting off some users in a ‘one-off exercise,’ with private deadlines to withdraw
Summary
Crypto exchange Bitget said in a post on X on Oct. 17 that it is discontinuing services for certain users in what it called “a one-off exercise for certain users only,” while the rest of the platform keeps operating, and said those users’ funds remain safe, according to the post and Cointelegraph.
Bitget said affected users will receive direct notices by email, in-app message and/or push notification setting out next steps, deadlines and withdrawal arrangements, and that users who get no official notice can keep using their accounts as usual, subject to the platform’s terms.
Bitget’s post did not say how many users are affected or why; The Defiant reported that the exchange’s terms list Russia, Belarus and Kazakhstan as prohibited jurisdictions, that an affected user reports an Oct. 21 deadline, and that Bitget’s support account cites country restrictions and regulatory compliance.
Bitget urged users to rely only on its official website, app, Support Center and verified social channels for information and to watch out for phishing links, impersonation accounts and unverified information.
Key facts
- Bitget said its Customer Support team will help affected users with withdrawals, pending orders and other account-related questions throughout the process.
- Bitget said it “continues to be committed to its users and will continue its global growth as the universal exchange of choice.”
- Cointelegraph noted that on Sept. 25 Bitget confirmed unauthorized transfers and temporarily suspended withdrawals while it investigated a security breach, and said a security company later put the total stolen at about $388 million.
- The Defiant said Bitget will send affected users private withdrawal instructions with account-specific deadlines.